Operations Specialist
Operations Specialist

Operations Specialist

posted on: 12-03-2019location: Bucharest, Romaniaarea: Supportkeywords: Windows, Linux, SCCD/Service Now/Remedy/JIRA

Would you like to work with an amazing blend of the biggest companies in the world? If so, join QUALITANCE as an Operations Specialist now, and put your customer-oriented attitude and your proven ability to prioritize skills to work in a rewarding environment!

What you’ll do

  • Perform real-time proactive monitoring of servers, databases and network devices
  • Perform troubleshooting for diverse technologies based on existing procedures (highly diverse infrastructure environments)
  • Accurately log incidents within a ticketing system, documenting symptoms and perform event rating
  • Update assigned tasks in a timely manner; escalate as required to management, vendors and clients.
  • Monitors multiple logs across diverse platforms to uncover specific activities as they occur from platform to platform.
  • Ensure proper escalation during outages or periods of degraded system performance, problem resolution and customer satisfaction.
  • Interact with systems engineers, developers and other personnel to quickly troubleshoot, triage and resolve issues
  • Develop and maintain positive communications between Global Service Desk, Site Services and IT Infrastructure teams
  • Manage the intake and recording of information to ensure that it is accurate
  • Continuously evaluate the services provided and capture this information in the department’s reports and metrics
  • Create and implement documentation and procedures to for alerting and escalation

What you’ll need to succeed

  • Fundamental understanding of Windows & Linux Operating System (Server side); for example: understands job control, soft and hard links, and distinctions between the kernel and userspace
  • Willingness to learn new things and technologies (middleware, network, storage)
  • Good spoken and written English
  • Experience using an enterprise ticketing system (SCCD/Service Now/Remedy/JIRA etc.)
  • Strong interpersonal and communication skills; capable of training users in applications, operating system fundamentals, and writing basic documentation
  • Understanding of ITIL process with appropriate fundamental accreditation
  • Excellent follow up and time control skills
  • Ability to work effectively with team members, multiple departments and vendors
  • Should be able to mentor junior member of the team
  • Ability to conceptualize problems
  • Extremely flexible if workflow is changing
  • Communicative competence (pro-active)
  • Team player
  • Availability to work in 24×7 shifts
  • Nice to have:
  • Ability to assess the impact of different network problems
  • Experience with various monitoring and alert systems and the operating procedures to produce optimal results.
  • Previous experience with Fault and Performance Management tools (Nagios, Zenoss, Cacti, MRTG, IBM Tivoli Monitoring, Netcool or equivalent)
  • Knowledge of web applications and frameworks