IT Specialist Level 1.5 with English
IT Specialist Level 1.5 with English

IT Specialist Level 1.5 with English

posted on: 14-09-2018location: Bucuresti, Romaniaarea: Supportkeywords: Windows OS, Android OS, MS Office

Would you like to work with an amazing blend of the biggest companies in the world? If so, join QUALITANCE as an IT Specialist Level 1.5 with English now, and put your customer-oriented attitude and your proven ability to prioritize skills to work in a rewarding environment!

What you’ll do

  • Providing initial technical software support to clients
  • Interacting with client and company functions consistently until problem solution
  • Analyzing problems/situations, understanding problem impact on client business
  • Applying problem solving techniques
  • Responding to client queries, providing timely resolutions to client issues
  • Maintaining highest client satisfaction
  • Maintaining positive client relationships even in severe and high pressure situations
  • Logging all related activities using the appropriate tool for each customer query and handling client data securely
  • Employing client‘s standard support delivery methodologies and tools
  • Performing in international software support delivery processes and environments

What you’ll need to succeed

  • Good English language skills
  • Good communication skills
  • Ability to work under pressure
  • Ability to multitask
  • Ability to work in a team environment
  • Proactive and intuitive
  • Available to work in a 24×7 shared model
  • General IT knowledge: Windows OS, Android OS, MS Office
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  • Nice to have:
  • Networking
  • Active Directory
  • IEM
  • Database
  • SQL
  • ServiceNow
  • Maximo
  • Understanding of financial concepts is a plus