Functional support
Functional support

Functional support

posted on: 22-08-2018location: Bucuresti, Romaniaarea: Supportkeywords: SQL, Unix, Java

Would you like to work with an amazing blend of the biggest companies in the world? If so, join QUALITANCE as a Functional support now, and put your customer-oriented attitude, proven ability to prioritize and your foreign language skills to work in a rewarding environment!

What you’ll do

  • Technical and functional support of the production
  • Monitoring and request / Incident management
  • Pick-up calls on a shared hotline
  • Features explanations
  • Knowledge transfer for new joiners and users
  • Crisis management if needed
  • Study release impacts on production
  • Install application packages coming from development team on preproduction environment
  • Install new version in production and ensure post deployment checks
  • Reach for a full automation of manual tasks, delivery process and monitoring

What you’ll need to succeed

  • Finance functional knowledge and technical background in SQL/Unix
  • At least 2-3 years experience in support
  • Ability to debug and basic knowledge of Java
  • Good knowledge of Unix, SQL and finance
  • Good command of English, both written and spoken. French would be a plus
  • Good analytical skills and ability to summarize key messages
  • Good communication skills, adaptability and self-control
  • Client-driven approach and service oriented
  • High autonomy and ability to work in a stressful environment, rigour, cooperation and team spirit